Make your return within 14 days from the day you received your order. In order to make the return, it is necessary for the product to be in excellent condition with the special markings (cards), the order receipt and the special return form.

The return will be accepted only after the approval of the store.

We inform you that our store does not bear any responsibility for any damage or wear of the products after their use and is not obliged in any case to replace them.

You can send your parcel back as follows:

Send your parcel back with COURIER, asking for a recipient charge (you do not pay anything for the return). In this case you are charged only for the resend with 3 €. In case of refund, a set-off of 3 € is made and you return the remaining amount.

In any case: Your package inside must contain 1. the product you return 2. the special return form that was in the original package you received, completed with the required information, exactly as requested. 3. your receipt.

The return process usually takes 5-6 working days from the moment we receive the return to our store. This is because all returns go through the quality control process before they reach our online store offices.

In the event that a defect is found during the quality control of the product returned to the store, it must contact the consumer to resolve the issue.

For changes / returns abroad, the shipping costs are borne entirely by the customer.

If you have any questions regarding your return do not hesitate to call us at 6977029627(store hours).

The address to which the products must be sent to be returned to the e-shop is:

Zip code: 67100